Complaints procedure
We are committed to delivering the highest level of service. If you are not completely satisfied, we take your complaint seriously and will work with you to resolve it.
Last updated: 13-10-2026
How to file a complaint?
You can submit your complaint in writing by email or post. Please include your full name, contact information, application reference number, and a detailed description of your issue.
Acknowledgment within 48 hours
Upon receipt of your complaint, we will send you a written acknowledgment within 48 business hours with the name of your dedicated case handler.
Investigation and written response
We thoroughly review your file and aim to deliver a reasoned, written decision within 2 weeks, and no later than 4 weeks.
Independent dispute resolution (Kifid)
If we are unable to reach an agreement, you have the right to submit your dispute to the independent financial disputes committee Kifid (Klachteninstituut Financiële Dienstverlening), PO Box 93257, 2509 AG The Hague, Netherlands (www.kifid.nl).
European ODR Platform
For online agreements, consumers within the EU can also access the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
Direct contact
Alle Lening Dienst · Quality & Complaints Department
Email : contact@alleleningdienst.com